Reviewing the “shortlist” feature on www.makaan.com web portal.

A potential house seeker is someone who would like to get rid of the burden of house hunting as soon as possible. For that its obvious he compares and analysis options available to him on various sites offering real estate services. One such popular website is www.makaan.com

Being one of the most successful indian sites in real estate offering i have not really seen much progress when it comes to swift user experience and usability on the website.

On reaching the listing page the first thing thats pushed on your face is the cluttered layout. The density of elements is not divided in an easy to digest format and makes you feel claustrophobic in the first go itself. While we go through the listing the if the user is deprived of the option to add any property to its list of favorites. That being said from the listing page onwards the user is actually made to go through the pain of “discovering” the add to favorites or say shortlist property option for any property the user wishes to shortlist. And lets assume somehow if the user stumbles upon the SHORTLIST option on click an irrelevant modal pops open which forces a user to enter details which are completely pointless to be asked at that moment. It would make more sense if they asked this info when the user is trying to get in touch with the seller of the property as the user is more likely to share information at that point and it also builds a sense of credibility as a brand  in the eyes of the user. Some other real estate portals have handled this scenario in a much better way compared to www.makaan.com 

Review by

Shaheena Attarwala (UX & Usability specialist Mumbai)

 

 

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I reviewed the www.justdial.com website a while ago when they had launched their new revamped design. So when someone says revamping we definitely expect better version than existing one. The expectations are always high in terms of the overall experience that the user envisions from the site something similar to what the audience expects from any sequel of a blockbuster movie unfortunately very often than not the audience is let down. Its the similar case with www.justdial.com

In the effort to to do a lot of things right they have successfully managed to do a lot of it wrong. The home page is extremely cluttered and suffocates me to no end.

Makes me question what kind of creative brief the ux team really had been given.

The stock images are not unto the mark, too many colours abruptly placed headings in the middle and whats funny is the EMERGENCY section which indicates that yea it is for emergency is placed like a jigsaw puzzle. Yes the home page does look like a jigsaw puzzle.

A lame user has to really stress out to use the site.

Something as simple as LOCAL LOCATION based search is missing on the home page. This is the biggest drawback in terms of ux and user onboarding. Again I’m wondering why designers take liberty to go so wrong that users pay the penalty for it.

JustDial is about a local search that helps people connect to services at a very local level unfortunately here they have failed to establish that.

Cheers,

Shaheena Attarwala

“MAKE IT EASY, SO USERS TAKE IT EASY” – SHAHEENA ATTARWALA