I reviewed the www.justdial.com website a while ago when they had launched their new revamped design. So when someone says revamping we definitely expect better version than existing one. The expectations are always high in terms of the overall experience that the user envisions from the site something similar to what the audience expects from any sequel of a blockbuster movie unfortunately very often than not the audience is let down. Its the similar case with www.justdial.com
In the effort to to do a lot of things right they have successfully managed to do a lot of it wrong. The home page is extremely cluttered and suffocates me to no end.
Makes me question what kind of creative brief the ux team really had been given.
The stock images are not unto the mark, too many colours abruptly placed headings in the middle and whats funny is the EMERGENCY section which indicates that yea it is for emergency is placed like a jigsaw puzzle. Yes the home page does look like a jigsaw puzzle.
A lame user has to really stress out to use the site.
Something as simple as LOCAL LOCATION based search is missing on the home page. This is the biggest drawback in terms of ux and user onboarding. Again I’m wondering why designers take liberty to go so wrong that users pay the penalty for it.
JustDial is about a local search that helps people connect to services at a very local level unfortunately here they have failed to establish that.
“MAKE IT EASY, SO USERS TAKE IT EASY” – SHAHEENA ATTARWALA“